FAQ
Are your products cruelty-free?
Yes, our whole line is cruelty-free! Makeup is for humans, not animals. We have also researched our manufacturers and know 100% they don’t affiliate or get ingredients from places that are not cruelty-free!
What do you do with returned products?
We give them to very under privileged teenage girls to build up their confidence in creating a happy and successful future for themselves!
Do you offer makeup artist pro discounts?
Yes ! Reach out to us on Instagram to get a special code.
Where do you ship from?
Orlando, Florida & Mexico
How much is shipping?
All shipping rates will vary depending on a few different factors, some of which include:
• Domestic vs International shipments
• Total weight of the package
• Selected shipping method
We are NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
How long does shipping take?
Our hours of operation for shipping are Monday through Friday, 9 a.m. to 5 p.m. EST, excluding weekends and major USA holidays. Orders will ship 1¬-2 business day after you order. *NOTE: during restocks, new releases & special promotions, there can be an additional 2-4 business days of processing time!
Transit times will vary based upon a few different conditions, including but not limited to:
• Total distance between us and you
• Whether your parcel is a domestic (USA) or international (everywhere else) shipment
• What delivery method you select
ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.
DOMESTIC:
First Class: 7-10 Business Days
Priority Mail: 5-7 Business Days
FedEx Ground: 3-5 Business Days ($100 worth of insurance included)
FedEx 2 Day: 2 Business Days (Guaranteed transit time, $100 worth of insurance included)
INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):
Standard Post (APC Postal Logistics): 7-15 Business Days ($100 worth of insurance included)
DHL Express: 2-5 Business Days
FedEx Ground: 3-10 Business Days (Only available in Canada, $100 worth of insurance included)
FedEx International Priority: 1-5 Business Days ($100 worth of insurance included)
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
How do I track my order?
Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.
If you don’t see the email in your inbox try checking your spam folder.
I couldn't find the answer I'm looking for here, what do I do now?
Send us an email! Our customer service team will be happy to help with any other question you may have! Send your name, JSC order number (if applicable), and question to info@emilyalexandracosmetics.com
Our hours of operation for customer service are Monday through Friday, 9 a.m. to 9 p.m. EST, excluding weekends and major holidays. Our customer service teams will do their best to respond as quickly as possible, however, please allow 24 – 48 hours to receive a response.
Also, we are only equipped to handle orders placed through emilyalexandracosmetics.com